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| 1) |
How do I update my customer
information? |
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To update your customer information, login to your account.
Click on "Edit Account" to get into the information page and make the required
changes. |
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| 2) |
How can I contact customer service by
email? |
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You can write to our Customer Service at info@mysweetscent.com
Alternatively, in the "Contact Us" page there is a provision to drop in your
message by filling in the form given on that page.
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| 3) |
How can I add, modify or cancel my existing
order? |
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To cancel your order, you must contact our customer service
along with the details of the order made. To get our contact details, please
refer the "Contact Us" page of our website. |
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| 4) |
What are your shipping charges, policies, holiday
shipping deadlines and transit times? |
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You can refer our website at the bottom, where we have provided
the relevant information under the links provided such as Shipping Info, Return
Policy etc. If you require any further information, you may write to our
Customer Service. |
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| 5) |
How is it that namebrandsperfrume's prices are so much
lower department stores? |
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We buy in wholesale and we import our products direct our
selves. |
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| 6) |
What is a tester? |
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We've all been in department stores and been approached by the
fragrance salesperson offering to give us a sample spray, and you notice the
line-up of testers on the shelf. Testers are made by the manufacturer to help
promote their perfume products by allowing customers to try the fragrance before
purchasing. namebrandsperfume.com buys unused testers directly from the
manufacturer - with the entire original quantity in the container. |
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| 7) |
Can I have my order delivered to a post office
box? |
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No, UPS does not deliver packages to post office boxes. Due to
recent US Postal Service Regulations, we can no longer ship fragrances via
Priority Mail. To have order processed you must provide a physical address.
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| 8) |
Once the order has left namebrandsperfume.com, who is
responsible for delivery? |
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Once the order has left our premises, it is up to our carrier
(UPS ) to deliver the package. On your behalf we will seek recourse for anything
lost or damaged and replace and damages or missing prodcuts.uu call ups at 800
pickups with ur tracking no.we ship ur order within 24 hours monday to friday.u
get tracking no. by email after 7pm eastern time only monday to friday
please. |
Only for emergency please call Bukky at 972-988-9044
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Note: All prices in US Dollars
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